Return, Refund and Cancellation Policy

Nyveli is a website operated by GETSITE LTD.

Order Cancellation and Modification Policy

We process and ship all orders very quickly, and we cannot guarantee any modification or cancellation once your order has been placed.

If you wish to modify or cancel your order, please contact our customer service as soon as possible by email* at nyveli@gmail.com.

We will do our utmost to modify or cancel your order if it has not yet been processed at our warehouse.

*To speed up the handling of your request, please write "Cancel my order" in the subject line of your email, and include your full name and order number in the body of the email.

Return and Refund Policy

If your order has already been shipped, rest assured: you can still make a return in order to obtain a refund, subject to the conditions below.

Our refund policy lasts 30 days. If 30 days have passed since your purchase was delivered, we unfortunately cannot offer you a refund or an exchange.

To be eligible for a return, your items must be unused and in their original packaging. The parcel's shipping label must also be present and intact.

For obvious hygiene reasons, we cannot accept a return once the device has been used.

Other items that cannot be returned:

• Gift cards
• Digital books

To complete a return, you must provide us with a receipt or proof of purchase.

Refunds (where applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within one week.

Shipping costs can only be refunded in the event of withdrawal before the parcel has been dispatched.

Late or Missing Refunds (where applicable)

If you have not yet received your refund:

1. Check your bank account again.
2. Contact your credit card issuer, as there may be a delay before your refund is officially posted.
3. Contact your bank. There is often a processing period before a refund is posted.

Processing generally takes 7 to 14 business days. If you have completed all of these steps and still have not received your refund, please contact us at nyveli@gmail.com.

Sale Items (where applicable)

Only items sold at full price can be refunded. Unfortunately, sale items are not refundable.

Exchanges (where applicable)

We only replace an item if it is defective or damaged. If this is the case and you would like to exchange it for the same item, send us an email at nyveli@gmail.com.

Shipping

To return a product, you must contact us by email at nyveli@gmail.com and we will provide you with the procedure as well as the address of the warehouse able to receive returned parcels.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. You are responsible for paying your own shipping costs to return your item.

Returned items remain your responsibility until they reach us.

If you are shipping an item worth more than €50, we recommend that you consider using a delivery service that allows you to track the parcel, or taking out shipping insurance.

We do not guarantee that we will receive the item you return to us.